Once your subscription or purchase payment is confirmed, we process and dispatch your coffee immediately. We want to ensure that the freshness of the roast is maintained from our roaster to your cup.

We ship throughout Chile. We deliver to all regions of the country so that no one misses out on their specialty coffee. Please note that, although we process your order immediately, shipments to regions usually take a little longer than deliveries within the Metropolitan Region due to transportation logistics.

Yes! We offer free shipping for purchases over $50,000. It is important to note that this benefit applies to our selection of coffee and accessories, but it is not included in all products of the Puelo by De’Longhi line. At the time of your payment, the system will automatically calculate if your order qualifies for this benefit.

We adapt to you! You can change your plan at any time if you need to increase the amount of coffee or receive it more frequently. You just have to contact us and we will adjust your subscription so that you always have the bean selected with the greatest dedication, exactly when you need it.

For any order on our website, payment is securely processed through Venti. In the case of subscriptions, you will be automatically enrolled in the platform; this way, the system will process the payment every month through the same method so you don't have to worry about anything and your coffee never runs out.

You choose your plan (from 2 bags of 250g), select the grind based on your coffee maker, and we make sure specialty coffee arrives fresh at your door every month. The day you sign up is set as your automatic payment and dispatch date.

Yes, you have complete control. You can pause, activate, or cancel your subscription at any time. You can also write to us if you need to adjust the amount of coffee or change the delivery frequency (monthly or bi-weekly), and we will adapt it to your consumption rate.

Our 250g plans (Origins and Blends) are designed for those who love exploring varieties and having their coffee every day. The 1 kg format (Blends Vida Lodge and Martín Pescador) is designed for large-scale consumption, ideal for offices or homes where coffee never stops flowing.

When you subscribe to a coffee plan (including the plan with a machine), you are automatically enrolled. This gives you access to exclusive benefits in our store.

• 20% off online and in-store.
• Ultra-fresh, freshly roasted coffee.
• Delivered to your door
• Adjust your subscription anytime.

You are free to unsubscribe whenever you want, but keep in mind that by doing so you will no longer be part of the Puelo Club. This means you will lose access to exclusive benefits and preferential prices on specialty coffee.