FREQUENTLY ASKED QUESTIONS
What is the warranty on De'Longhi products?
As an official alliance, you have a one-year direct warranty with the De'Longhi brand. In the event of any issues, the brand itself will handle technical service and support to ensure the maximum quality and durability of your machine.
Do you offer discounts, coupons, or free shipping on Puelo by De'Longhi products?
The free shipping promotion on purchases over $50,000 and the 10% discount coupon for first-time purchases do not apply to any products in the De'Longhi line.
As this is an alliance with special conditions, these items cannot be combined with other ongoing promotions or coupons, and the shipping cost will be calculated at the end of your purchase based on your location.
Do you have a physical store where I can see the machines?
We do not have a physical store specifically for the machines; all Puelo by De'Longhi product purchases are made exclusively through our website. This allows us to offer you an updated catalog and direct online support.